How do I book railway ticket?
Choose route and date. You will have a selection of trains, seats\berths and prices. Pick your desired train connection and seat(s). Pay securely with your credit/debit card (available for customers worldwide) or through local payment systems (available in Russia only). Your electronic ticket will be issued right away.
How do I cancel my ticket and get a refund?
Any railway ticket purchased with tutu.travel can be cancelled and refunded. This will be in accordance with Russian Railway rules.Tickets can be returned on our website or at the ticket office of any railway station in Russia. For this you will need to provide your ID (passport) and electronic ticket numberIf you paid for your ticket by credit or debit card, the amount will automatically be refunded to your card. In all other cases you will receive your refund in cash at the ticket office.Returning your ticket is subject to a cancellation fee. It means that any service fees will not be refunded and you will also incur a cancellation fee.The refund depends on the amount and method of payment. For each returned ticket, there is approximately 500rub lost.Please note, when returning a ticket within 8 hours after departure, cancellation charges are significantly higher. Can I pay by card? Is this secure?
Yes, you can pay by credit or debit card. Payment is processed by gateline.net.Gateline.net was developed to comply with international safety standard PCI DSS. It is the first Russian payment processing gate that passed v3.1 compliance audit.Payment gate Gateline.net accepts Visa and Mastercard credit/debit cards, including 3D‑secure: Verified by Visa and MasterCard SecureCode.Payment form Gateline.net is optimised for different browsers and operating systems, including handheld devices.Almost all Russian Railway ticket agencies work through this payment gate.
Tell me more about electronic ticket and electronic registration.
Purchasing electronic railway ticket with tutu.ru is a modern and fast way to plan your railway journey.When you buy an electronic ticket with tutu.ru your seat is allocated instantly.Before boarding you have two options: online registration (on selected trains only); obtain your ticket at the station.Electronic registration (online check‑in) is available on selected trains. In order to save time, we advise you to use the electronic registration system. You will get access to this option after payment is confirmed. In order to board the train you will need to have your ID (passport) with you.You can print your ticket any time before departure at any self‑service terminal or ticket office. Please, be ready to enter your ID (passport) and 14‑digit electronic ticket number, which you will receive by SMS after payment is authorized.
Is information provided on the website up‑to‑date?
Definitely yes. We use the same data (System Control «Express‑3») as the ticket offices at railways stations.
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